Last Updated: May 2026
Level Investigations of New England, Inc. (“Level Investigations,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using this website or submitting information through our Case Assignment intake form, you agree to the practices described in this policy.
1. Who We Are
Level Investigations of New England, Inc. is a licensed private investigation firm specializing in legal and criminal defense investigations. We are located at:
300 Tradecenter, Suite 4440
Woburn, MA 01801
Phone: 781-939-5700
Email: admin@levelpi.com
2. Information We Collect
We collect information you voluntarily provide to us and limited technical information automatically when you visit our website.
Information You Provide
When you submit our Case Assignment intake form or contact us directly, we may collect:
- Your full name
- Phone number(s) and email address(es)
- Attorney name and firm (if applicable)
- Case type, jurisdiction, and general case description
- Funding type and case status information
- Any other information you choose to include in your submission
Information Collected Automatically
When you visit levelpi.com, our hosting provider and security services may automatically collect basic technical data including:
- IP address and approximate geographic location
- Browser type and device type
- Pages visited and time spent on pages
- Referring URL
This data is used solely for security monitoring and site performance purposes. We do not use it to identify individual visitors.
3. How We Use Your Information
We use the information you provide exclusively to:
- Evaluate and respond to case assignment inquiries
- Communicate with you and your attorney regarding a potential or active engagement
- Maintain records as required by applicable law and licensing regulations
- Improve the functionality and security of this website
We do not use your information for marketing, advertising, or any purpose unrelated to our investigative services.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party.
We may share information only in the following limited circumstances:
- With your attorney of record, as necessary to conduct an investigation on their behalf
- With subcontractors or partners engaged to assist with a specific investigation, under strict confidentiality obligations
- As required by law, including in response to a valid court order, subpoena, or legal process
- To protect rights and safety, where disclosure is necessary to prevent harm or illegal activity
5. Confidentiality
As a licensed private investigation firm operating within the legal services industry, we treat all client information as strictly confidential. Information shared with us in connection with a legal matter may be protected by attorney-client privilege and/or the work product doctrine, depending on the nature of the engagement and the instructions of your attorney.
All staff at Level Investigations are bound by confidentiality obligations consistent with Massachusetts law and applicable professional standards.
6. Cookies and Tracking Technologies
Our website uses cookies to ensure basic functionality and security. When you first visit our site, you will be presented with a cookie consent notice allowing you to manage your preferences.
Types of cookies we use
- Necessary cookies ; Required for the website to function. These include security cookies set by Cloudflare and session cookies used by WordPress. These cannot be disabled.
- Experience cookies; Used to enhance site experience.
We do not use advertising cookies, tracking pixels, or behavioral analytics tools.
You may update your cookie preferences at any time by clearing your browser cookies and revisiting the site, or by clicking the cookie settings link in the site footer.
7. Data Storage and Security
Information submitted through our intake form is stored securely in our WordPress database hosted on GoDaddy’s servers in the United States. All data transmission is encrypted via HTTPS/TLS.
We use Cloudflare for additional security, including DDoS protection, web application firewall, and encrypted connections between your browser and our servers.
We retain intake form submissions for as long as necessary to evaluate your inquiry or fulfill an active engagement, and as required by applicable recordkeeping regulations. We do not retain personal information beyond what is necessary for these purposes.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to access; You may request a copy of the personal information we hold about you
- Right to correction; You may request that we correct inaccurate information
- Right to deletion; You may request that we delete your personal information, subject to applicable legal requirements
- Right to withdraw consent; Where we rely on your consent to process information, you may withdraw it at any time
To exercise any of these rights, contact us at admin@levelpi.com
9. Third-Party Links
Our website may contain links to third-party websites (such as attorney firm websites or court resources). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of this website after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Level Investigations of New England, Inc.
300 Tradecenter, Suite 4440
Woburn, MA 01801
Phone: 781-939-5700
Email: admin@levelpi.com